Warranty Policy

1. Warranty Coverage & Warranty Period
We provide a 1-Year Limited Manufacturer Warranty for the main TENS EMS device unit, effective from the original date of purchase. This warranty covers all defects in materials and workmanship under normal household and intended therapeutic use throughout the warranty period.
Within the valid warranty period, if the Product suffers from functional malfunction caused by original manufacturing or material defects, we guarantee free repair, free replacement of defective parts, or full product replacement at our discretion.
Accessories Warranty Statement: Consumable accessories including but not limited to electrode pads, lead wires, charging cables, batteries, and storage cases are covered by a 30-day limited warranty. These accessories are prone to normal wear and tear and are not eligible for the full 2-year device warranty.
2. Eligible Warranty Claims
Warranty services are applicable only under the following conditions:
The Product is purchased brand new from our official store and the warranty period has not expired;
Product malfunction is caused by original material defects or manufacturing errors, rather than human-induced damage;
The Product has been used, maintained, and stored in accordance with the official user manual;
Valid proof of purchase (order number, purchase receipt, or payment record) can be provided;
The Product serial number (if applicable) is intact, unmodified, and unremoved.
3. Warranty Exclusions (Void Warranty)
This limited warranty does not cover damages or failures caused by the following situations, and any related claims will be invalid:
Normal wear and tear of consumable accessories and daily minor aging of the device;
Damage caused by unauthorized disassembly, modification, repair, or firmware alteration of the Product;
Damage caused by improper use, misuse, abuse, or use beyond the product’s intended therapeutic scope (e.g., overvoltage use, long-term overoperation);
Man-made damage such as drops, collisions, extrusion, water immersion, liquid ingress, or dust buildup caused by improper storage;
Damage caused by external factors including lightning strikes, power surges, natural disasters, or other force majeure events;
Products purchased from unauthorized third-party sellers, counterfeit products, or second-hand used products;
Artificial damage, intentional destruction, or failure caused by non-compliant operation with the user manual;
Cosmetic damage (scratches, dents, paint wear) that does not affect the normal functional use of the Product.
4. Warranty Claim Process
To apply for warranty service, please follow the steps below:
Contact Support: Submit a warranty claim via our store email, customer service chat, or order message within the warranty period;
Provide Proof: Offer your order number, purchase date, and clear photos/videos of the defective Product and fault phenomenon;
Problem Verification: Our technical support team will verify the fault and confirm warranty eligibility within 2–3 business days;
After-sales Processing: For confirmed valid warranty claims, we will arrange free repair, replacement parts shipment, or full product replacement. Customers only need to bear the return shipping fee; we will cover the resending shipping fee for warranty replacement items.
All warranty services are processed and completed within 10–15 business days after we receive your returned defective product (excluding international logistics transit time).
5. Non-Warranty Repair Service
For products out of the warranty period, or damages not covered by the warranty, we still provide paid maintenance services. We will offer a reasonable maintenance quotation based on the product damage condition, and customers can choose to accept or reject the service.
6. General Terms
This limited warranty is the exclusive warranty provided by our brand, replacing all other oral or written express or implied warranties;
We reserve the right to final interpretation of this warranty policy, and we may update the policy irregularly without prior notice;
Warranty services do not extend or renew the original warranty period of the Product;
This product is designed for household physical therapy use only, not for professional medical clinical use, and the warranty does not cover losses caused by clinical commercial use.